Note: This article is informational only. For official rules, always check authoritative sources and contracts.
What teams usually need
- A clear privacy notice and cookie policy for customer-facing websites.
- Vendor due diligence: security posture, support, and data handling.
- Internal SOPs for outages and security incidents.
Contract essentials (plain language)
- Define performance metrics and what counts as downtime.
- State support hours and escalation contacts.
- Clarify data handling, retention, and deletion timelines.
Keep it practical
- Use templates, but tailor the ‘definitions’ section carefully.
- Maintain a single source of truth: a document repo with versioning.
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